If other websites are working normally, the reason Skype cant make calls or why its experiencing dropped calls could be related to bandwidth usage.
![]() My Desktop Skype Wont Connect But My Internet Is Fine Professional Technology SupportTim Fisher has 30 years professional technology support experience.
He writes troubleshooting content and is the General Manager of Lifewire. Lisa Mildon is a Lifewire writer and an IT professional with 30 years of experience. Her writing has appeared in Geekisphere and other publications. If you cant make Skype work, there are a number of troubleshooting steps you can follow to see what the problem is and to get things up and running again. Maybe theres a microphone problem or an issue with your audio settings, and you cant hear the other person or they cant hear you. Or maybe you cant log in to Skype because youve forgotten your password. Still, another reason could be that your external speakers or microphone are no longer working and you need to get new hardware. Regardless of the problem, there are really only a handful of worthwhile things to try, which weve outlined below. Well start you out with the easiest and most likely solutions first. Visit Microsofts Recover Your Account to walk through resetting your Skype password. My Desktop Skype Wont Connect But My Internet Is Fine How To Get AEnter the email address you used when you first signed up with Skype and then follow the directions there to learn how to get a new password and log back in to start making video and audio calls again. If you need a new Skype account, you can make one through the Create account page. There isnt much you can do to fix Skype if its not your problem to fix. Sometimes things go wrong on Skypes end and the only thing you can do is wait it out. The best way to check if Skype is down or if its experiencing some issues with its messaging service is to check Skype StatusHeartbeat. If theres a problem with Skype, its going to be affecting all platforms, be it on the web, your mobile device, your laptop, Xbox, etc. Something else you can do to troubleshoot a Skype problem is to check Down Detector to see if other Skype users are reporting that Skype is down or having some other connection problem. ![]() This is true if youre using Skype from any device, be it on the web, your phone, computer, etc. If you cant open the websites from Step 1 or nothing else works, then your whole network is probably not working. Try restarting your router or following our troubleshooting steps for Wi-Fi issues.
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